Renown Merchant Ecommerce FAQ
 
 
Frequently Asked Questions
 
FAQ

Frequently Asked Questions (FAQ)
The FAQ section contains some common questions that you might have. If you would like more information, please contact us. We'll answer all of your questions about our service and selling your products on the Internet.
Renown Merchant Frequently Asked Questions Questions Renown Merchant FAQ
 
Renown Merchant Website Hosting Will Renown Merchant also host my separate website?
Will my website match my store Will my store look like my website?
Free SSL Certificate and Free Setup Do I need to setup and handle my own SSL certificate?
How long to setup store How long will it take to setup my store?
People Find Store How will people find my store?
Connect my bank account After someone makes a purchase, how do I get the money?
Any per transaction charges? Does Renown Merchant charge a per transaction fee?
Personal Training Can I get personal training on how to use Renown Merchant?
Outsource all of my ecommerce Can I outsource all e-commerce, fulfillment, and marketing to Renown Merchant?
Other Renown Merchant Services Does Renown Merchant offer other services to help me with my on-line store?


Renown Merchant Frequently Asked Questions Answers Renown Merchant FAQ
 
Will my store look like my website?
Yes. You can customize the look and feel of your store to match your website or we can do it for you.
Will Renown Merchant also host my separate website?
Absolutely. We can host your current website or have a website built for you and host it along with your store. Having your website and on-line store in one place makes managing your e-business components much easier.
Do I need to setup and handle my own SSL certificate?
No. Included with every package is an SSL certificate that will install and renew for you EVERY year for free! This certificate will protect your store with strong encryption so that you can safely accept sensitive information from your customers, like passwords and payment information.
How long will it take to setup my store?
You can be entering products into your catalog within minutes! As you are working on your catalog, we will work with you to make your store look like your existing website, or help you create a new identity.
How will people find my store?
There are many ways for people to find your on-line store. The quickest way to drive people to your store is to tap into your existing customer base by using traditional marketing techniques (mailings, phone calls, envelope stuffers, etc...). In addition, your main website and on-line store needs to be submitted to the search engines so that people on-line can search for your products.

See the How To Sell Online article for more information on how to effectively sell your products on-line. Also, please contact us about any questions you may have about an on-line store and how we can help you sell your products.
After someone makes a purchase, how do I get the money?
You can either setup a connection to your bank account using a payment gateway, or you can accept payment information and enter it manually into your own payment terminal. Authorize.net is the preferred payment gateway and will work with most banks. Please contact us and we'll walk you through making this decision.
Does Renown Merchant charge a per transaction fee?
No, our standard solutions do not include a per transaction fee like most of our competitors do. You pay a fixed monthly fee and pocket all of your profits.
Can I get personal training on how to use Renown Merchant?
Absolutely! We are a full serivce shop that is ready to walk you through how to effectively run your on-line store. Contact us and we will setup a phone conference or an in-person meeting. We do one-on-one and group training sessions.
Can I outsource all e-commerce, fulfillment, and marketing to Renown Merchant?
Yes, we are a full service e-commerce provider that can handle your entire e-commerce operation. We will work with you to understand your needs and will tailor a solution that will be perfectly suited to your business. Please contact us to find out how our businesses can work together to increase your ROI.
Does Renown Merchant offer other services to help me with my on-line store?
Renown Merchant offers payment processing gateways, integrated shipping with the major shipping vendors, website design services, graphic design, search engine optimization, complete e-commerce outsourcing, custom shopping cart layouts, multi-lingual stores, multi-currency stores, and much more...